A. Getting on and off the ship is quite easy as there a suitably wide ramp is provided. Dependent on your disability you can either walk or wheel up or down the ramp. Cruise line staff are always on hand to help passengers.
A. Assistance is provided for guests with disabilities. This service does not need to be pre-booked.
A. The majority of cruise ships are fully accessible and you will be able to use all the appropriate facilities on board. All decks are accessible by lift and the entertainment and dining venues are all fully accessible.
A. All of the theatres on board have a limited number of wheelchair spaces and chairs for their companion, if applicable. Please note these cannot be reserved in advance and are for full time wheelchair users only.
A. On selected ships there are pool hoists please ask our cruise consultants for more information.
A. Selected cruise lines allow passengers to hire a hospital style electric bed, please ask one of our cruise consultants for more details.
A. Yes if you are a full time wheelchair user we will book you a disabled cabin and guarantee that you get it.
If you are not a full time wheelchair user then you may find a standard cabin with additional equipment perfectly adequate. Please call for details.
A. Wheelchair accessible cabins are typically 50% larger than standard cabins in the same class. But it’s still a good idea to confirm that your cabin has enough room for you to maneuver around in your wheelchair with your travel agent
A. You can choose from various cabin grades depending on availability: Inside, Outside, Balcony or Suites. As there are a limited number of adapted cabins, booking early is advised for the best choice.
A. The majority of the adapted cabins include:
A. All wheelchair accessible staterooms have a roll in shower to make these user-friendly for all wheelchair users. There are a limited number of wheelchair accessible staterooms on each ship so to maximise the availability for all wheelchair users, these are fitted with roll in showers only.
A. Stateroom door widths do vary across different cruise lines and from stateroom to stateroom, so we ask that you are able to walk in and out of your cabin without needing your chair or scooter. Normally we ask that your chair is no more than 20 inches (51 cm) it is essential that you provide the cruise line with the accurate dimensions of your wheelchair or mobility scooter on the disability questionnaire.
A. Of course, as long as we have a cabin suitable for your disability we can book a non adapted cabin for your friends or family, subject to availability we can even book the adjacent cabins for you and your friends.
A. Stateroom door widths do vary across different cruise lines and from stateroom to stateroom. If you want a standard cabin you need to be able to walk in and out of your cabin without needing your chair or scooter. Normally we ask that your chair is no more than 20 inches (51 cm) wide. We must provide accurate dimensions of your wheelchair or mobility scooter on the cruise line's disability questionnaire. Many cruise lines have a limit to how many wheelchair users or scooter users are onboard at any one time due to health & safety. We will check the availability of wheelchair / scooter space at the time of enquiry or booking. As every customer has different accessibility needs, a standard cabin would really only be suitable for those with a reasonable level of mobility. If you can get into a shower cubicle and you only need a wheelchair or scooter for shore excursions a standard cabin just might be suitable. Please ask so we can give you appopriate advice specific to your needs.
A. Due to the extreme tidal nature and the gangway configurations required to cope with large varying height differences between the quay and the gun-port doors, there is a strong chance that full time and/or part time wheelchair users may not be able to go ashore in ports including, but not limited too; Hamburg, Zeebrugge, Canary Island and French and Spanish Atlantic ports (not an exhaustive list). This is in the interest of the guest's safety.
A. YES – majority of cruise lines have wheelchair accessible tours at selected ports, many cruise lines also have a tailor-made department so if you want to do something specific which one of the wheelchair tour does not cover then the cruise lines can tailor-make an accessible tour for you.
A. Yes as long as you are docked in port and not tendered at sea then you are free to get off the ship and do your own thing. Many cruise lines are happy to pre book you an accessible taxi for your arrival into port. Note: If you are able to walk short distances and board a coach you do not need to book the adapted excursions.
A. Yes, however many cruise lines will require you to fill out a mobility questionnaire.
A. There are limits on size and weight on certain ships however our staff will ascertain your wheelchair weight and size from you and then recommend the best ships to suit.
A. All wheelchairs, mobility scooters and walking aids must be stored in your stateroom when not in use, as they cannot be allowed to obstruct corridors, emergency doors or stairwells.
A. Yes. Your scooter must be charged in your stateroom.
A. We have contracts with various disability hire companies. Please advise one of our consultants of your needs and they will be happy to get you a price for the mobility aids you require.
A. No. If you need a wheelchair you must take your own. There are a few wheelchairs on board however these are for medical emergencies only.
A. For those guests requiring the use of a wheelchair or scooter it is not normally a condition that you travel with a companion. However, some cruise lines will not allow single disabled passengers to travel due to health and safety. Please remember that although the crew are very helpful, they are unable to assist you in moving around the vessel or in any personal day-to-day tasks. For this reason we would suggest you are accompanied by a personal assistant / traveling companion to provide these services.
A. Cruising can be a very convenient and relaxing way to travel because you’re able to visit different destinations without the hassle of transferring baggage or checking in and out of hotels. On a cruise ship you literally take your hotel room with you! If you don’t like flying or can’t fly, cruising offers the perfect solution, sail from a UK port and take away the hassle of checking in, baggage, airport assistance. On a cruise from the UK you literally just walk on and start your holiday immediately.
A. On the majority of cruise lines you have to pay for drinks, however your cabin features tea & coffee making facilities, you will have juices, teas & coffees included at breakfast and in the majority of buffet restaurants tea & coffee is available 24 hours a day. Please Note: Some cruise lines do offer all inclusive upgrades for a supplement and some 6* luxury liners include all drinks as part of the cruise price. Please ask one of our cruise consultants for more information.
Our cruise consultants are on hand to answer any query you may have, please call us - we are here to help.