Booking Conditions

Disabled Cruise Club Booking conditions

1. GENERAL
Venturonet Limited, which also trades as DisabledCruiseClub or DisabledHolidays.com (“we” or “us”) arranges cruise holidays and other holiday components (the “service”) as an agent for the cruise lines/suppliers of the service (the “supplier”) and therefore your contract is with the supplier and not DisabledCruiseClub insofar as the provision of the service is concerned. All bookings are subject to the terms and conditions of supplier which can be made available on request.

2. FORMATION OF CONTRACT
2.1 - Before making a booking, you must contact us to obtain confirmation that your chosen service is available for the dates required. In some instances the supplier will require payment in full. Your holiday booking will be confirmed after the required deposit is paid. Holiday deposits are non-refundable.
2.2 - A binding contract between the person making the verbal booking i.e. Lead passenger / representative will be made with DisabledCruiseClub. This contract is accepted by above with immediate effect. A holiday confirmation will be sent by the admin team approximately 7 working days after the booking has been made, dependent on the season.
2.3 - You are responsible for payment of the price of the service and compliance by members of your party with these conditions.
2.4 - Bookings cannot be accepted from persons less than 18 years of age at the time of booking.
2.5 - We reserves the right to refuse a booking without giving any reason.

3. PAYMENT
3.1 - The balance must be paid no later than sixteen weeks before departure. Failure to pay the balance on time will constitute a repudiation of the contract by you and cancellation charges will become payable in accordance with paragraph 6.
3.2 - If you book a service less than sixteen weeks before departure, the full price for the service will be payable at the time of booking.
3.3 - Late payments are subject to a late payment fee of £25. You will be advised of the balance due date at the time of booking and will receive a written confirmation after booking, and will receive a balance due reminder shortly before the due date.
3.4 - Methods of Payment
3.4.1 - Visa Debit or Credit card
3.4.2 - Cheques are to be made out to Venturonet Ltd

4. THE PRICE
4.1 - The price is to be paid in £ sterling.- Subject to change and availability
4.2 - When the commission we receive from the supplier is insufficient to cover the costs of arranging the guests holiday we reserve the right to add a booking fee.

5. ALTERATION AND CANCELLATION BY US OR THE SUPPLIER
5.1 - Whilst we and the supplier will do our best not to cancel or to make any significant alteration after a booking has been made, we shall nevertheless be entitled at any time prior to departure to cancel the contract or to change and/or curtail the package where this reasonably becomes necessary on operational, commercial or other grounds. We will inform the lead passenger of any such cancellation or change of package as quickly as possible (with, where appropriate, written confirmation as soon as reasonably possible thereafter). If the cruise line make a significant alteration to the package we will inform the guest as soon as reasonably possible. Each cruise line has different conditions on alterations and these will be laid out clearly by our admin team or travel agent.
5.2 IMPORTANT NOTE: compensation will not apply to circumstances beyond our control (force majeure). We can cancel the guests holiday in the following circumstances: technical problems, war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including, in each case, incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call, pandemic, epidemic, localised lock down to where you live or where the holiday accommodation is based or other emergency and adverse weather conditions.
5.3 - After departure, it is not guaranteed that the ship will call at every port on the itinerary or follow every part of the advertised route or schedule or that every part of the package will be provided. The supplier reserve the absolute right to decide whether or not to omit any such port(s) and/or to call at additional ports and/or to change the advertised route, schedule or package. If the cruise is unable to provide a significant proportion of the package, it will make suitable alternative arrangements, at no extra cost, for the continuation of the package. If the guest does not accept them, for good reasons, or, if it is impossible to make suitable alternative arrangements the supplier will, where appropriate, provide the guest with transport back to the place of departure or to another place to which the cruise line and the guest have agreed. In both cases the cruise line will, where appropriate, compensate the guest. Please note that compensation will not be payable if an alteration is minor or if they are not able to provide a significant proportion of the package due to force majeure.
5.4 For holidays that cancel due to events beyond our control (Force Majeure) including war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, flood, technical problems with transport, go slow, airport closures, bad weather conditions, airline failure, pandemic, epidemic, localised lock down to where you live or where the holiday accommodation is based or similar events beyond our control we reserve the right to retain an admin fee which will be a minimum of 15% of the value of the holiday up to a maximum of £200.00. We act as an agent for the holiday booked and we cannot be held liable for suppliers/ accommodation owners where we cannot recoup money paid to them unless the booking is covered under the Package travel regulations.

6. CANCELLATIONS BY YOU
6.1 - All cancellations must be notified by phone in the first instance. The guest will then need to confirm in writing to our office by email admin@disabledholidays.com or by post to Disabled Cruise Club, 236 Mottram Road, Stalybridge, Cheshire SK15 2RY by the lead name on the booking and should be marked ‘URGENT – CANCELLATION NOTIFICATION’. The guest must keep a copy of the cancellation notification in case of discrepancies. The cancellation date will be from when the notification is received by us and this will be acknowledged to you.
6.2 - The cancellation charges are outlined below:
Should cancellation charges be applicable you will pay the amounts detailed below plus any applicable fees:

Period before scheduled arrival date within which cancellation notification is received cancellation charges as a % of the holiday cost (excluding administration fees)

112 days (16 weeks) or more Loss of deposit 111- 55 days 75% loss or as per cruise line whichever is higher 54 days or under 100% loss of monies

6.3 - Cancellation due to the guest changing their mind will incur cancellation charges. We strongly advise you take out an insurance policy which provides adequate cover for your trip.

7. AMENDMENTS BY YOU
Upon receipt of our booking confirmation please check the details to make sure they are correct. If, after your booking has been accepted, you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee. If you change the cruise to a different sailing this will be treated as a cancellation and a new booking and cancellation charges will occur.

8. INFORMATION
8.1 - While we make every effort to ensure that descriptions supplied by the suppliers are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and the actual services may arise.
8.2 - Suppliers reserve the right to make modifications that are considered necessary in the light of their operating requirements. In the interests of continued improvement, suppliers reserve the right to alter furniture, fittings, amenities, facilities or any activities, either as advertised or previously available, without prior notice.
8.3 - If we are advised of any material changes that occur after your booking has been confirmed we will advise you, as soon as we are notified.
8.4 - All information provided on this website is correct as at the time of publishing – please check when booking in case of any changes.
8.5 - All travel is sold on the understanding that you are in possession of a valid passport and visa(s) where required, for the countries you intend to visit.
8.6 - Tender ports - Some ports will not be accessible for a wheelchair user due to them being a tender port. In order to board the tender, please note that you will be required to use steps and navigate the gap between the platform and the tender. Anyone wishing to board the tender will need to demonstrate this ability via a mobility test prior to tender embarkation. Please note some ports may not be classed as a tender port however due to the weather conditions they will be changed to a tender port for safety of guests. We are not liable for any of the ports changing to a tender port and therefore you not being able to get off the ship.

9. YOUR RESPONSIBILITIES
Guests are responsible for ensuring that they arrive in plenty of time for check in for flights to/ from the ship including any interconnecting flights. Guests are responsible for checking with regard to any delay/cancellation of flights.

10. EQUIPMENT HIRE
DisabledCruiseClub do not hire or arrange equipment. We can provide the guest with a mobility equipment hire contact, this is to be arranged and paid direct. We are not liable for any incorrect equipment hire, or any equipment that fails to work. Your equipment hire contact is direct with the supplier.

11. COMPLAINTS
In the unlikely event that you are disappointed with the service(s), you must first contact a cruise line representative or the service provider (transfers, mobility equipment, excursions) who will try to solve the problem whilst on holiday, where this is not possible, you should contact us. Please see our website for office opening hours. If after that, you still feel that the problem has not been resolved to a reasonable satisfaction, you should as soon as possible and in any event within 28 days of returning from your holiday, call our office to advise of the complaint and put your comments in writing to us and we will deal with it accordingly. Failure to report the complaint within this time may adversely affect ours and the suppliers ability to investigate and deal with it and may prejudice any future claim.
If you fail to notify us of a problem with your holiday until you have returned you may lose any rights to compensation – it is important we are notified of a problem immediately and given the opportunity to find a resolution whilst you are on holiday.

12. LIABILITY OF THE SUPPLIER AND DISABLED CRUISE CLUB
12.1 - As we are only the agent of the cruise line/ supplier we do not accept liability of any nature whatsoever.
12.2 - As the agent of the cruise line/supplier we are instructed to inform the guest that they accept no responsibility for the death of or personal injury of you or any person named on the booking form or any other person, unless this results from the proven negligence of the supplier or his agents or employees.
12.3 - We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to, an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, byelaws, or measures of any kind on the part of any governmental or local authority, strikes, lockouts, or other industrial actions or disputes or adverse weather conditions. In any such case, the contract may be treated as discharged.
12.4 - In the event of such discharge, our liability shall be limited to the return of the sums paid to and held by us (if any) in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.
12.5 - Without derogating from the generality of 11.1, we cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems etc. nor for failure of public utilities such as water, gas and electricity.
12.6 - Without derogating from the generality of 11.1, neither the supplier nor we are responsible for noise or disturbance originating beyond the boundaries of what is beyond our control.

13. BEHAVIOUR
Guests are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well-being of all persons both on board the ship and involved in the provision of any service or facility forming part of the package or any shore excursion, and the guest expressly agrees to this. If it appears that a guest’s conduct, behaviour or health is such as to be a breach of this requirement or the guest’s behaviour, health or conduct is likely to endanger the guest’s own health or safety or that of any other guest or crew or may make the guest likely to be refused permission to go ashore at any port or may make the cruise line liable for the costs of any medical treatment and/or maintenance and support and/or repatriation, then the cruise line and/or the Master shall have the right according to the particular circumstances to take any one or more of the following measures as may appear to be reasonable and appropriate –
• refuse to embark or to disembark the guest at any particular port or other place of call;
• disembark the guest;
• transfer the guest to another berth;
• confine the guest to a particular cabin or to the ship’s medical centre;
• through the ship’s doctor and/or his staff, administer any drug, medicine or other substance of a similar nature, or admit and/or confine the guest to a hospital or any similar institution at any port as the ship’s doctor may consider necessary.

14. SECURITY AND VALUABLES
Any valuable left on the cruise or on an extra service booked is left at your own risk. Without prejudice to clause 11 above, neither the cruise line/ supplier or DisabledCruiseClub are responsible for the loss of these items. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.

15. INSURANCE
It is recommended that you and/or your party are covered by comprehensive travel insurance. An insurance policy that includes cancellation cover will protect you from loss of deposit or full payment due to unforeseen circumstances. Our suppliers are not sympathetic to refund requests regardless of circumstances as they expect travel insurance to be taken out for this purpose.

16. PASSPORTS, VISAS AND VACCINATIONS
It is your responsibility to ensure you have an up to date passport and any applicable visas for the country or countries which you are visiting. Out of date or lack of appropriate documentation could result your trip being cancelled, no refund will be provided.
Vaccinations are required for certain destinations; it is your responsibility to ensure you are vaccinated and that your vaccinations are up to date. Should you be denied entry to a country due to not having up to date vaccinations, no refund will be provided.

17. SEVERANCE
If any condition contained herein is found to be invalid or unenforceable in whole or in part for any reason it shall whenever allowed by the context be deemed replaced by such valid and enforceable condition whose contents are as close as permissible to those of the invalid or unenforceable condition. In any event the invalidity or unenforceability of any condition shall not affect the remaining conditions herein.

18. LAW
All contractual obligations arising out of these booking conditions shall be interpreted in accordance with and be subject to English law and you agree to submit to the exclusive jurisdiction of the English courts.

In compliance with GDPR 2018, all bookings comply with the regulations of GDPR and your privacy is protected. Your personal data and information will only be shared with parties who are involved in or relevant to the servicing of your booking, this can include but is not restricted to airlines, property owners, equipment and transport rental companies. Full details of our privacy policy can be found on our website or is available upon request.